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Knowledgebase: Wireless
Reset Airport Express Station (Hard REset)
Posted by UCS IT Support 2 on 22 August 2008 11:38 AM

How to perform a hard reset

If your AirPort Express stops responding, you may need to hard reset it. You can then restore settings from a saved profile or start all over with the AirPort Express Assistant (Windows), AirPort Setup Assistant 4.1 or later (Macintosh), or AirPort Admin Utility (either platform).

Important:

1. Hard resetting AirPort Express erases all settings other than saved profiles. The settings erased include Access Control and RADIUS settings. AirPort Express must be connected to power during this process.
2. The reset steps vary slightly depending on whether the version of firmware installed on AirPort Express is 6.1.1 or later (downloadable here), or earlier than 6.1.1.

For 6.1.1 or later

1. Push and hold the reset button.
2. Continue holding the button until you see the status light (LED) start to flash rapidly, which should happen after about five seconds.
3. Release the button, and AirPort Express will hard reset.

For firmware earlier than 6.1.1

It's recommended that you update to 6.1.1 or later first if possible. If it's not, then follow these steps:

1. To perform a hard reset, push and hold the reset button for 10 full seconds.
2. Release the button, and AirPort Express will hard reset.

What happens during a hard reset

The light flashes rapidly a few times, then AirPort Express restarts. For a short time, AirPort Express will not be visible in the AirPort menu or AirPort Admin Utility. The whole process takes approximately 45 seconds to complete. You may then use AirPort Express in its default state, reload a saved profile, or reconfigure it using either the AirPort Express Assistant or AirPort Admin Utility. During reset, AirPort Express loads the following default settings:

* Set to request IP address by DHCP
* Base station password is "public"
* Base station name reverts to "Base Station XXXXXX", where XXXXXX is the last six digits of the wireless MAC address
* Network name is "Apple Network XXXXXX", where XXXXXX is the last six digits of the wireless MAC address

A MAC (media access control) address is a unique hardware identification number for a network port. AirPort Express has two MAC addresses: one for the wired Ethernet port and one for the wireless Ethernet port. The wireless MAC address is also known as the AirPort ID.


How to perform a factory default reset

Important: This erases all settings and saved profiles. The settings erased include Access Control and RADIUS settings.

Follow these steps:

1. Unplug the AirPort Express from the power outlet.
2. Press and hold the reset button.
3. Plug AirPort Express back into an AC outlet (still holding the button).
4. Continue holding the button until you see the light flash rapidly, which should happen after a few seconds.
5. Release the button.



As with a hard reset, the AirPort Express will not be visible in the AirPort menu item or AirPort Admin Utility for a short time. Remember that this whole process takes approximately 45 seconds to complete. You may then use the AirPort Express in its default state or reconfigure it using either the AirPort Express Assistant or AirPort Admin Utility. See the above hard reset section for information on the default settings.
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