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Knowledgebase: Mac Troubleshooting
Wacom tablet was working, then it stopped working. Now it moves like a mouse not a tablet. What do I do? (Intuos and Cintiq models, etc.)
Posted by UCS IT Support 4 on 18 August 2015 05:42 PM

1. Back up custom settings you have made in the tablet driver.

Click Go > Applications > Wacom Tablet folder > Wacom Tablet Utility > click Backup.

2. Reset the tablet driver.

Click Go > Applications > Wacom Tablet folder > Wacom Tablet Utility > on Preferences, click All Users then Remove.

If the problem remains, go to the next step. If it is fixed, do not proceed with the rest of the troubleshooting steps.

3. Uninstall your current driver.

Disconnect the tablet from the Mac.

Click Go > Applications > Wacom Tablet folder> Wacom Tablet Utility > under Tablet Software, click Remove, reboot the Mac.

4. Run a Repair Disk and Repair Disk Permission.

Click Go > Applications > Utilities > Disk Utility > select your local disk drive > click First Aid > Verify Disk, wait for it to finish > Repair Disk, wait for it to finish > Verify Disk Permission, wait for it to finish > Repair Disk Permission, wait for it to finish > reboot the Mac.

Connect the tablet to your Mac.

5. Download and install the latest driver for your tablet from the link below, then reboot the Mac.

http://www.wacom.asia/tablet-drivers?tid_1=18&tid=49
(Wacom Asia Pacific - Tablet Drivers - Driver 6.3.5-3 for Mac OS X v. 10.8, 10.7 & 10.6)

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